An auto dialer is a special computer-based device or application that automatically answers telephone calls. Once the call is answered, either the autodialer connects the call to an answering machine or plays a prerecorded recorded message. These 1-800 numbers services can be used for dialing and receiving private phone numbers as well as for dialing telephone extensions. They are used for many reasons, including:
Live phone calls. For some companies and businesses, the use of auto dialers can free up valuable staff to handle more important internal communications. Auto dialers can be left permanently installed in the company's offices or used during the "on call" hours when most employees are off. This ensures that all staff members have access to all the information they need to perform their daily tasks, including voicemails and messages. The power dialer service also frees up office workers to spend more time interacting with their customers, thus increasing company profits.
Customer contact information management. Many companies that provide CRM services, utilize auto dialers to automatically forward important customer contact information to the appropriate contact management department. This is especially beneficial to smaller businesses that want to ensure that they are keeping tabs on their sales representatives' whereabouts. Most customer contact information is usually only stored internally, making it necessary to forward the data to the right parties in order to keep the information current.
voicemail. Some auto dialers can play a prerecorded message in the background, blocking out other possible distractions. This prevents employees from chatting with friends or cutting short long phone conversations by listening in to personal calls.
Progressive Dialing. Some auto dialers allow a caller to preview how they would like to be contacted. If the caller approves of the feature, a call is placed. If not, an automatic reminder is displayed so that the caller can either proceed with the call or press a number to be taken back. This feature is particularly useful for large call centers and other businesses that receive hundreds of calls daily.
Ease of use. Another advantage of auto dialer technology is the ease of use. Auto dial telephone numbers are generally treated just like regular phone numbers, with just a few differences. For example, a home telephone number can be dialed from the auto dialer, and a fax number can be called from a computer. This ease of use makes it much easier for consumers to manage and control their business telephone number databases. Learn more about auto dialer here: https://en.wikipedia.org/wiki/Auto_dialer.
